. Your analysis should contain at least three scholarly references each that pertain directly to the incident (can be taken from class materials). Your analysis should be completed as formal written report in APA format. You can take the format of an executive briefing or a training session. The analysis should be complete and supported by literature, not an opinion piece. You are being evaluated on your ability to communicate a statement and support it with facts, or in other words, create an argument.
Power distance is the extent to which a group of people accept the unequal distribution of power among different segments of their society. Venezuela, the Philippines, and Mexico have high power distance and accept the inequality in their societies, whereas Denmark, Austria, and the United States are among the countries that have low power distance, or low tolerance for inequality.
Individualism is the value that a culture places on individual rights and well-being, as opposed to collective rights and well-being. Australia, the United States, and Great Britain tend to be individualistic countries, whereas Colombia, Japan, and Nigeria tend to be collectivist.
Masculinity is the value that a culture places on assertiveness and competitiveness. Japan, Mexico, and Austria are among the more masculine societies, whereas Denmark, Sweden, and Norway are among the more feminine societies. Typically, the more masculine cultures will also stress a greater difference between gender roles in the society.
What are critical incidents?
Critical incidents are tools for increasing our awareness and understanding of human attitudes, expectations, behaviors, and interactions. They are intended to engage participants at a meaningful, personal level as they examine attitudes and behaviors that might be critical to their effectiveness in the roles they are already performing or preparing for (in the workplace, in educational settings, and in society at large).
Critical incidents in intercultural communication training are brief descriptions of situations in which a misunderstanding, problem, or conflict arises as a result of the cultural differences of the interacting parties, or a problem of cross-cultural adaptation and communication.
Choose 3 of the following critical incidents for your assignment:
1. A student was not satisfied with her new class. She wanted to move to a higher class. First, she consulted the student advisor who said that she could not move up at this time. The student, still unsatisfied with this answer, asked the other student advisor. The second student advisor gave her the same answer. Next, she made an appointment to see the coordinator of the Language Training Program. The coordinator consulted the student’s teacher and the student’s test scores and explained to the student that, according to the guidelines, she was unable to move to the next level at that time. The student was still not satisfied and made an appointment to see the dean and then intended to talk to the president of the college. Meanwhile, the teacher couldn’t understand why the student did not just accept her decision. She also could not understand why the student could not see that there were policies in place so that no matter how high up she went in the college hierarchy, it would not change the outcome for her. What does this scenario tell us about the student’s assumptions and the teacher’s assumptions?
2. Samantha liked her new job, but she felt that the environment was very cold. Samantha said that no one talks about their family or their personal lives, only about work. She feels it is very difficult to work in such an environment and she wishes her colleagues would share more with her. What kind of culture is Samantha in and how is she responding?
3. One of Tim’s employees is always late. Besides being late, he tends to go on and on when talking and wastes valuable time at work. Sometimes Tim has to cut him off. The employee seems to feel offended and thinks Tim is being rude. Tim believes that they are on a strict schedule and things have to be done by a certain time; as well, things are scheduled to take a certain amount of time.