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Based on your analysis of the Oberoi’s Service Design and Service Offering, what should Vikram Oberoi and GM Ratna Malholtra do about the guest that complained and left?  Find the (or start a) thread in the forum with your recommendation and the reasoning behind your recommendation.  If you had also considered alternative recommendations, find the (or start a) thread describing that alternative recommendation and explain why you did not choose that alternative. Or why you ultimately chose another alternative.  Look through the other recommendations and the comments on those recommendations and (dis)agree with at least three(3) other comments or recommendations.